WARRANTY POLICY

ULTRAKPA USA offers you a Three Year Limited Warranty or a Five Year Extended Warranty on some of the products sold and effective in US will be free from defects in material or workmanship as follows.

A. Limited warranty

For a period of Three/Five year from the date of purchase, ULTRAKPA not charge you the parts and labor charges, but you must pay shipping freight. After this warranty period, you must pay all parts, shipping and labor charges.

B. Repairs

For a period equal to the remainder of the original limited warranty period on an original product or for the 180 days after the date of repair/replacement, whichever is longer, ULTRAKPA will repair or replace defective parts or products used in the repair or replacement of the original product under this limited warranty.

Proof of purchase in the form of a bill of sale or received invoice warranty repair document which is evidence that the product is within the warranty period must be presented to obtain warranty service. This limited warranty does not cover and is void with respect to the following.

Products which have been improperly installed, repaired, maintained or modified.
Products which have been subjected to misuse, abuse accident, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, water or excessive moisture or dampness or excessive changes in climate or temperature.
Products operated outside published maximum rating .
Cosmetic damage, etc.

Restocking Charges

Please Be Advised of the following Restocking Charge will apply to all Returned merchandise:

0 - 30 days = 10% restocking fee
30 - 90 days = 15% restocking fee
90 - 120 days = 25% restocking fee

Request for return of Merchandise After Four (4) months will not be accepted.

To Avoid Additional Charges All Returns Must be in Brand New Condition, including Original Box with all

Accessories. Any of the missing items will be charged.

Out of Box Failure

90 Days from Delivery date to End User. Delivery Date Must be Properly Documented with Proof. Obtain Authorized ULTRAKPA Number for Replacement, ground shipping, at No Charge.

ANY FAILURE PRODUCTS MUST BE RETURNED IN ORIGINAL BOX WITH STANDARD ACCESSORIES. THIS POLICY DOES NOT APPLY TO ANY PRODUCT THAT HAS EXTERIOR DAMAGE, OR HAS BEEN DEFACED, OR WHICH HAS BEEN SUBJECT TO MISUSE, ABUSE, TAMPERING, INCORRECT VOLTAGE, IMPROPER INSTALLATION, SERVICE OR HANDLING, OR WHICH HAS BEEN SERVICED BY SOMEONE OTHER THAN

ULTRAKPA.